State Farm® Insurance Agent Sammy Martinez

"I had a fantastic experience with Shehab Aly, State Farm insurance company agent. He will definitely make you feel like you're in good hands. Shehab Aly is extremely knowledgeable and professional and is there for you every step of the way. State Farm customer service is top-notch, always responsive and helpful. The coverage options are comprehensive, and they offered me a great rate. I've had a few coverage issues and they were handled quickly and efficiently. I highly recommend this insurance company for their reliability and outstanding service! Thank you Shehab. Thank you State Farm!"

"Unfortunately, so far I'm unimpressed with this agent. I switched from another agent because they dropped the ball. So far with Sammy Martinez's agency it hasn't been too good. They lost one of the papers that I brought in to sign. Then they found it after a hassle. Now I asked them a question that they said they were going to get back to me and they never did. I have to follow up with them way too often. It makes me question if they're giving me the right advice or whatever makes them the most commission? I hope to change my rating because I don't want to look for another agency or insurance company. On a bright note, they are very nice. But that won't get them far if they keep disappointing me."

"I never had luck with corporate insurance companies, But Kimberly made my experience with State Farm a dream. She took my policy from $700 a month to almost half that. When I called my insurance company to leave them they tried to match the same insurance Kim offered me. Too late I’ve been over charged for years and if it wasn’t for Kim I would have still paying the same. She really cares and does her best to give the best customer service. Hands down we need more people like her. Thank you"

"Thank you Semira for helping me out today while I was at the dealership. You got back to me so quick and gave me the services I needed. In any future reference I will count on you. She helped me by giving me the best price ever that no other agent provided me with. Was a pleasure working with her to represent this agency, will be referring you guys to friends and family for future reference."

"I came here for car insurance and let me just say I had Kimberly Morales as my customer care rep and she was great she helped me out so much. She made me feel so welcome. So sweet reslly nice and kind. I definitely recommend State Farm for car insurance and asking for her"

"The worst customer service and company you could deal with!!! It’s unbelievably disrespectful. Very unresponsive! They don’t finish their job. They know how to bill you but never answer a phone cal or asset me. They canceled my policy for one day because they didn’t allow me to pay on the website and no one answer my call to take the Payemnt on a Sunday! Yet they inform the dmv of 1 day lapse. I call, I get placed on hold for hours and no one call back! DO NOT DO STATE FARM"

"Incredibly disrespectful staff! The five stars are from the people who just signed up and were asked to leave a good rating! We tried communicating with the staff over phone and in person, but they have continuously been unresponsive and rude. They kept yelling at us and shaking their heads. The worker also slammed the desk and said "it's not our fault" when it was their problem. This is completely unacceptable! We also asked to speak with the manager, but they lied and said she was not here when she was clearly inside. If I could give this place 0 stars, I would. Please take your business somewhere else. This place is not worth your time or money."

"Absolutely terrible customer service. While the rates are the cheapest I can find, the agents are absolutely terrible with customer service. I have tried to change my coverage for 2 weeks now... repeatedly changing it online, being told I will be called when confirmed and reviewed. Or I'd receive an email. I have tried at least 4 or 5 times through the 2 weeks. Have sent a few emails as well. And no answers. Before this, it took me almost 2 months to find out why my rate changed, and why they weren't counting my new defensive driving certificate. Agents are extremely slow."